Get in Touch with Applied Metrology USA
Contact Us for Metrology, Particle Size Standards & Smoke Study Solutions
We are here to assist you with any inquiries, support requests, or feedback. Contact us for smoke studies, calibration of your SSIS tools and wafer inspection systems, particle size standards and cleanroom foggers.
Phone
Sales: 303-999-6837
Address
2550 South County road 100, Ste. A, Alamosa, CO 81101 USA
We're Here to Help
2550 South County Road 100, Alamosa, CO 81101
Customer Support: 719-580-3642
Email Us: Sales@AppliedMetrologyUSA.com; Support@AppliedMetrologyUSA.com
Frequently Asked Questions
Find answers to common questions about our response times and customer support. Learn what to expect when you reach out to Applied Metrology USA.
What is the typical response time for customer inquiries?
We typically respond same day, Monday through Friday, 8 AM to 5 PM MST.
How can I contact customer support?
You can reach our customer support team via email at Support@AppliedMetrologyUSA.com. We are available Monday through Friday, from 8 AM to 5 PM EST.
What information should I provide when contacting support?
To help us assist you more effectively, please provide your order number, a detailed description of your issue or question, and any relevant documentation or images.
Do you offer technical support for your products?
Yes, our technical support team is available to assist you with any questions or issues related to our products. We offer expert guidance to ensure you get the most out of our solutions.
What is the expected resolution time for support tickets?
While resolution times can vary depending on the complexity of the issue, we aim to resolve most support tickets within 48 hours. We will keep you informed throughout the process.
Can I request a product demonstration?
Absolutely! We offer product video demonstrations of our cleanroom foggers. Wafer Standards and particle size standards are discussed with your technical questions.
What should I do if I need urgent support outside business hours?
If you require urgent support outside of our regular business hours, please email us at support@appliedmetrologyusa.com with ‘URGENT’ in the subject line. We will do our best to respond as quickly as possible.
How can I provide feedback on your products or services?
We value your feedback and encourage you to share your thoughts with us. Please email your feedback to feedback@appliedmetrologyusa.com. Your input helps us improve our offerings and better serve you.
Are there any resources available for self-help?
Yes, we offer a comprehensive knowledge base on our website, including FAQs, user manuals, and troubleshooting guides. Visit our Support section to access these resources.
Get in Touch with Us!
Have questions or need assistance? Our team at Applied Metrology USA is here to help. Reach out to us today and experience our commitment to exceptional customer service. Click the button below to contact us, and we will respond promptly to address your needs.